IMG_7457e2One of Governor Doug Ducey’s priorities is to modernize and streamline state government so the services we provide are more effective for the people we serve.

One of the ways state government will transform is by deploying an intentional statewide management system . Over the last few weeks we have been working on a department-wide implementation of our management system, which will help our agency improve operations in every bureau, office and program.

Another component to transforming state government is each agency has been asked to develop goals and metrics that we feel depict our agency’s mission. For ADHS, the goals and metrics were chosen based on our key functions, such as promoting, protecting and assessing health, operating the state hospital, and issuing licenses. These will help us measure how well we are improving our services and make adjustments as needed in order to meet those goals. For example, one of our goals is to achieve the lowest smoking rates in the United States by 2020. There are several measures we have in place to help us achieve this goal, such as increasing the utilization of the ASHLine. The ASHLine provides individual coaching and nicotine replacement therapy, such as the nicotine patch or gum, to anyone who wants to quit smoking.

Our agency measures are tied to our Strategic Map, and address our strategic priorities. We are currently in the process of working with our Bureau Chiefs and each of their areas to develop goals and metrics for all of the strategic objectives on our map. All of our department level metrics will appear on the map, in addition to others that may have been developed as a bureau or office goal/metric. When we are done developing measures for the strategic map, each box should have one or two goals with metrics that will show how we are doing in meeting our strategic objectives.

Our mission is to promote protect and improve the health and wellness of everyone in Arizona. By looking at new and innovative ways to improve our services, and by tracking our progress, ADHS can have a positive impact on the overall health of our state. We’re really excited about the implementation and how it will transform state government and ADHS.