The American Heart Association published a scientific advisory statement this week which underscores the crucial importance 9-1-1 dispatchers can play in the “Chain of Survival” for cardiac arrest.  As is often the case- we were ahead of the curve.  Long before this new policy statement came out, we began implementing a bold, statewide program aimed at both training dispatchers in the latest Guidelines and measuring the effectiveness of their CPR coaching.  The goal is to ensure that each time a 9-1-1 caller in Arizona needs help, they will receive clear, simple telephone CPR instructions.